The minimum amount for each payment transaction using FPX is RM1.00.

Bank charges for credit card payments are usually between 1% to 2% on average. However, some banks may apply a higher charge depending on the type of credit card used.

No, only active UTM staff are allowed.

The customer is requested to make the payment via bank transfer to UTM’s account.

No, you can't. Any changes to payment details after approval must be emailed to the PayHub admin at payhub-team@utm.my.

You can scan the QR code located at the top right corner of the official UTM receipt to verify the payment status in UTM’s Payment Gateway.

UPTP will record the payment into the financial ledger of the relevant cost centre, chargeline, or fund within 3 to 5 working days from the payment date, provided there are no technical issues. The reference number used in the financial ledger will be the journal reference number, formatted as JJxxxxxxxxxx.

PTJ/Faculty can view or generate the PayHub payment report by clicking the paper icon in the Action column under Payment > New Application. The report includes payment details such as:

• Payer’s name
• Payment date
• Payment items
• Total amount paid

It also shows the journal reference number (JJxxxxxxxxxx) from UTMFin, which confirms that the payment has been recorded in the financial ledger under the relevant Cost Centre / Chargeline / Fund.

You will receive your official receipt by email within 30 minutes after a successful payment. For Flywire, the receipt will be sent after the payment status changes to "Delivered" (usually within 3 working days). Don’t forget to check your Spam or Trash folder. If you still don’t get it, go to the Contact Us page on the PayHub portal or email payhub-team@utm.my.

For cases like this, please note that the payment status or official receipt will be updated or emailed within 1 hour to 2 working days. If the issue is still not resolved after that, please email payhub-team@utm.my with a screenshot showing the deduction from your bank account.

Flywire is a global payment platform that makes cross-border payments for education safe, fast, and efficient. It offers:

• Local payment options in your home country
• Competitive foreign exchange rates
• Real-time payment tracking

International customers can pay in their local currency, helping to reduce bank fees, commissions, and processing delays compared to Telegraphic Transfers (TT).

You have two options if FPX does not support corporate banking:

1. Pay first using your own funds, then claim reimbursement from your company.
2. Your company can make the payment via bank transfer.

Please email both official receipts to payhub-team@utm.my. If you're eligible for a refund, UTM will contact you to request any required details or documents. Once all necessary information is received, the refund will be processed within 14 working days (excluding bank processing time).

Please send a request email to payhub-team@utm.my to ask for a copy of your official receipt.

According to UTM’s financial policy, PayHub official receipts cannot be amended. However, we can provide a verification note on the original receipt confirming that the payment was made on your behalf. Please email the original receipt to payhub-team@utm.my to request this verification.